Problem:
Someone gains unauthorized access to the email account and misuses it.
Common Causes:
- Weak account passwords
- Fake phishing emails
- Malware or spyware infections
- Accessing email on unsecured networks
- Clicking unsafe links or attachments
Effective Solution:
Immediately change the password using a secure and unique combination. If you cannot log in, start the provider’s account recovery process.
Check account settings for unknown recovery emails, forwarding rules, or suspicious connected devices. Remove anything unfamiliar immediately.
Run a complete antivirus and malware scan on all devices connected to the account. Harmful software can secretly collect login information in the background.
Enable two-step verification to strengthen account security. Avoid interacting with suspicious emails, unverified links, or unknown attachments in the future.
